Cost of Quality
Tags: Quality
The total cost of quality-related efforts and failures. It includes the cost of good quality (costs involved in testing/appraisal of a product to assure quality and costs involved in the prevention of defects/poor quality) as well as the cost of poor quality (internal and external failure costs arising from defective and/or inefficient processes, products or services).
Related
Is related to Cost of Poor Quality
Has acronym COQ